- #QUICKBOOKS LOG IN TROUBLE INSTALL#
- #QUICKBOOKS LOG IN TROUBLE PRO#
- #QUICKBOOKS LOG IN TROUBLE LICENSE#
You should receive all GREEN answers meaning all tests have passed.Ħ. Under the "Test Connectivity" section locate your company file and then click the "Test Connectivity" button. This will open the proper ports for Windows/QB to be utilizing.ĥ. Click the "Open Ports" button on the right side of the Firewall section. Once running, under the "QB Connection Troubleshoot" tab, look for your "Firewall Status".Ĥ. Goto Quickbooks Support Online and d/l the Network Diagnostic Tool.ģ. This is not to say it wont work on 3rd party firewalls, it just means we havent tested it there.Ģ. Note: This fix works on all of our PC's running "Windows Firewall" only.
#QUICKBOOKS LOG IN TROUBLE PRO#
We have multiple computers running QB 2010 Pro (Win XP pro, Windows 7 & Windows XP Home). Additionally when this happens, the network computer CANNOT switch to "Multi-User" mode as they are not hosting the company file.Īfter working this problem for a bit, I have come up with a solution which works on our network. Ok so many of you are having a problem where during multi-user installs if a network computer logs in BEFORE the Admin/Main, they log in under "Single User" mode and thus noone else can log in.
#QUICKBOOKS LOG IN TROUBLE LICENSE#
Make sure the Admin account in QB specifies that it's currently in multi user mode and that each computer that USES that same QB file is also in multi user mode upon startup, you should only have the MAX number of people in that your license allows or QB likes to just blow up. Google is your friend but reinstalling and deleting the %appdata% folder will help you x10 more.Ĥ. Realize how much QB is horrible and their support is indefinitely worse. Launcher manager and there is an option to find the folder that hosts the Companies QB file.ģ.
#QUICKBOOKS LOG IN TROUBLE INSTALL#
If you install it as a database/server then you can make sure it finds the proper folder. Do a clean install of the host that serves the QB file to the users and make sure that the QB file is located on that same host and that (QB itself) can find it. I actually have changed where the QB company file is being hosted so I ALWAYS KNOW that a connection to that host is good, IE on a file server compared to running it on some random desktop PC.Ģ. Make SURE that your networking setup for accessing the company's QB file is perfect, IE on the same network, subnet, can ping, cables all good, etc. I have supported QB Pro and this is what got me through a lot of little headaches:ġ. If you attempt to host it takes possession of the file and seems to force single user.
There is an option to "Switch to multi-user mode" which you want to have on, and then a sub menu below it with "Host multi-user access". (Another thing to check) If you are hosting the file on a server make sure no one has "Host multi-user access" selected.
So if Accounting is in their company file in multi-user and Sales attempts to open theirs in Multi-user it fails and defaults them to single user.Ĥ. I'm not sure if they tie up the ports or what.
(Optional Observation) If you happen to be running multiple QB company files on a single workstation I found that both cannot be opened in Multi-user mode. It's possible that they have it defaulted to single user.ģ. At the end there is an option to "Open file in multi-user mode". Go to the users that are opening the Quickbooks file and delete it from their recently accessed list. If possible, put this on a server, not a workstationĢ.
Make sure the server/computer that the file is hosted on has the QB database manager running. I've hit my head over a wall a few times in regards to multi-user mode.
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